When Your Practice Takes Off: Managing Fast Growth from the Inside Out | IP 187

At some point in the life of any kind of service-based business, something shifts.

The work is meaningful.
Clients are coming in.
Your calendar may even be full.

And inevitably, the day comes when you start asking yourself… Hang on a minute. This is good but it’s a LOT… Is this sustainable? Can I keep this up?

Not just financially — but energetically.

This week on the podcast, I’m joined by Rachel Robertson, a kinesiologist, Pilates instructor, and studio owner on Vancouver Island who has navigated that exact transition.

Rachel started where many practitioners do — working one-to-one with clients. But over time, she began asking a deeper question:

What kind of business actually supports the life I want?

That led her through several evolutions — contracting, workshops, online training, and eventually building a studio and team of instructors.

So today, I wanted to talk to her about the very real growing pains of expanding a service-based business.

In this episode, you’ll hear:

What happens when your 1-to-1 work is no longer enough. (Time to stretch!)
What Rachel’s learning about hiring… (it’s been interesting…😉)
How money discomfort impacts your staff, much less your clients.
How designing your business around your life changes everything

Managing growth doesn’t always mean working more hours; sometimes it means redesigning the model entirely.

I wanted to share this so you can begin thinking more intentionally about the next stage of your practice — whether that’s adding team members, expanding services, or simply building something more sustainable.

If you haven’t done this already, you may want to try my IP360 Scorecard, a quick and easy way to get a birds eye view of your own business development. I’ll even send you some information afterwards that will help you figure out what phase you’re in - and where you could grow next.

(You’ll find the link to that below.)

Rachel had so much to teach us in this episode. Do check it out!

~Wendy

P.S. If you're someone who secretly wonders whether you’re the only one figuring this business thing out as you go…You’re definitely not. 😉

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TODAY’S GUEST: RACHEL ROBERTSON

Rachel Robertson is a kinesiologist, Pilates instructor, and founder of Return to Form on Vancouver Island. With more than a decade of experience in movement and rehabilitation, Rachel helps both clients and practitioners rethink how sustainable movement — and sustainable businesses — are built.

Her work blends science, movement, and practical business insight, and she now leads a growing Pilates studio while also teaching workshops and webinars for healthcare professionals.

Her website
Her Instagram

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MENTIONED IP360

P360 Scorecard
Good to Great: Why Some Companies Make the Leap…and Others Don’t by JIm Collins.
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