The One Thing You Must Protect – No Matter What

“I told my friend what you said…”

Uh oh. I always hold my breath when a client says something like this. What did I say this time?

“I told her about my new packages, and how you said I need to raise my rates.”

Oh. That. Well then.

“She didn’t think that was such a good idea…”

Of course she didn’t, I thought to myself. That’s why she’s not your coach.

And I set about working to repair the damage to my client’s confidence.
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Is Your Business Calling You to Grow?

Oh that’s B.S., and you know it!” my friend exclaimed.

Her lips were tight. Her voice tense. And there was a fierceness in her eyes that startled me.

I have a lot of friends who speak their minds, and I’m used to them coming from the blunt end of the interpersonal spectrum.

But this was different. I knew she was speaking from love – but for a second, I thought she was mad.

She wasn’t.

She was frustrated – and determined; determined to get me to see something I just couldn’t see.
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7 Effective Strategies for Finding Your First Client

“We’re open!”

Launching a business for the first time is incredibly exciting. Exhilarating even.

Recently, I spoke to a young chiropractor who, along with her husband, will open their first practice in just a few weeks. The office is almost ready; the website is up and looking sharp. There are just got a few more details to address, and they’ll be ready to open their doors.

SO much fun.

But what if you open those doors and no one comes? What if your business happens on line or over the phone, and you don’t even have ‘doors’ to open? Continue reading

How to Find the Money That’s Hiding In Your Business


If you’ll just tell me what I owe, I’ll pay you…”

I’ve never forgotten that embarrassing moment. One of my favorite clients called months after we’d completed great work together. I’d never sent her an invoice for my time, and she knew she owed me something. She just didn’t know what.

To this day, I don’t know how much it was, because I never did figure it out. And because I was so embarrassed, I never sent her that bill either. I know it was somewhere near $1,000.

That was years ago, long before I had an effective system for tracking client accounts, and long before I had a team in place to help. I cringe even now to think about how much money I lost back then by failing to collect what I’d already earned.

That was money on the table, just waiting for me to pick it up – and I left it there.

Ugh. Continue reading

Your 5 Step Process for Building Systems from Scratch

“I have kind of a system for that…” I said. “Of course you do,” she answered, with a grin.

I was talking to my accountability partner, who knows that I have a system for just about everything.

She’s a visual brand specialist, a natural artist whose brain works in a flowing, intuitive, creative way. Thinking in systems is not her strong suit.

Yet she would be the first to say that having systems has been critical to preserving her sanity as her business expands, even though she’s fought that idea at every step.

I have to tease her about that sometimes. :)
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