When Your Practice Hits Capacity: Hiring Remote Help as a Growth Engine | IP 190
At some point, most successful practices hit a certain kind of ceiling.
You’re really busy. Your calendar is full - and everything feels tight. You don’t have time to return calls. Marketing falls off. Systems start to strain.
And growth? It either stalls… or starts to feel like it would break everything.
This is a problem… because when you are busting at the seams, you are limiting your potential in ways that you may not even recognize.
That’s a ceiling alright. ;)
In this episode, I spoke with Chris McShanag, founder of Virtual Teammate, about a different way of thinking about remote support — not just as a way to offload tasks, but as a way to expand capacity.
Super interesting - because some of what he shared challenged my thinking a bit! 🤔
Like many of you, when I think about hiring help, I tend to focus on common office tasks, like…
- Managing billing
- Scheduling clients
- Returning phone calls
- Filing paperwork…
You know - admin.
What I don’t naturally think about is:
→ using support to drive referrals (totally new idea!).
→ staying in consistent contact with your network.
→ or building systems that allow your practice to grow without burning you out.
Whoa.
And whether or not you ever go that far - there’s something important here for all of us.
Because at the heart of this conversation is a simple question:
Is a limited perspective limiting your success???
Are you holding yourself back by doing everything yourself? If so, that might be costing you more than you know - in time, energy, and missed opportunities.
That’s where I want to go with this.
If this gets you thinking differently about how your practice runs — and what might actually be possible with the right support — you might also want to take a look at the IP360 Scorecard. It’s a simple way to assess what’s working, what’s not, and where your next best move actually is.
WHAT YOU’LL HEAR IN THIS EPISODE
- The difference between relief-based hiring and growth-based hiring.
- What it actually means to have “capacity” in your practice (and why that matters more than you think.)
- How overwhelmed systems could be costing you clients and limiting your influence.
- The concept of $100/hour work vs. $10/hour work — and how to shift that balance.
- What to think about before you hire anyone (especially if you’re doing this on your own.)
Because here’s the thing.
If you’re the bottleneck — even in small ways — your growth will always be limited by your capacity.
On the other hand, with the right hiring strategy, you could build something that can hold the level of work you say you want. And that, my friends, means more space, more stability, and more sustainable growth… without having to kill yourself in the process.
Worth considering, don’t you think?
Give this a listen.
~Wendy
P.S. Don’t forget! If you’d like a big picture view of your overall practice functioning, download and use your free copy of the IP360 Scorecard. Could be super helpful!
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TODAY’S GUEST: CHRIS McSHANAG
Founder and CEO of Virtual Teammate, Chris has guided over 2,500 virtual professionals to thrive in organizations worldwide, supporting more than 600 clients. His mission is to transform the virtual assistant industry by creating seamless, supportive, and valuable experiences for both clients and assistants. At Virtual Teammate, culture comes first, ensuring every assistant integrates effortlessly into client teams, many being registered nurses and HIPAA-certified. Passionate about building real partnerships, he believes the future of healthcare and business is virtual, scalable, and limitless. His leadership sets new standards in virtual staffing and operational excellence.
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