It felt a little weird, I’ll admit.
I recently attended the annual East Tennessee Women’s Leadership Summit. This event, an all day conference created to inspire, encourage and educate women leaders, has been a huge part of my life since I first started it twelve years ago.
Usually, I spend every waking moment in the final days preparing for that event. Even with systems in place, there was always a lot to do – working with volunteers, managing last minute problems, packing up a zillion supplies and preparing to host 200 women for the day.
But this year, I’ve passed the leadership on to others. For the first time ever, I got to just enjoy the program – and I actually got to eat lunch! :)
Events take a lot of work – whether they involve hundreds of people, or a single client.
And systems are your key to doing events right.
From a planning perspective, systems help prevent wasting money, time, resources and your own precious energy.
From a customer’s perspective, systems help ensure that you provide a top notch experience for them that goes smoothly all the way through.
Think of your event as having three phases: planning and preparation (before), implementation and delivery (during), and follow-up (after).
What do you need to attend to with each phase? Where would a system make things easier? The answer to those questions varies widely depending on whether your event is live or virtual, large or small.
But let’s take a look at those phases for each key area. Continue reading